Our Awards and Programs

The following are some of our successful programs and achievements in the area of cultural and linguistic competency and diversity awareness and communications:

  • NCQA Award Recognizes Our Health Plan's Efforts to Combat Ethnic Care Disparities
    We have been awarded the prestigious "Recognizing Innovation in Multicultural Health Care Award" by the National Committee for Quality Assurance (NCQA) for efforts to reach across cultural and language barriers and provide African-American and Latino members in its affiliated health plans with services that meet their unique needs.

  • ‘N Sure Me Family Health Tour
    The ‘N Sure Me Family Health Tour kicked off in St. Louis on Sunday, June 22, 2008. The “Family Health Tour” is hosted in conjunction with a Sunday service and the event provides free health screening (blood pressure, cholesterol, and glucose testing), health literature, activities for children, and healthy refreshments in addition to assistance with completing the application process to assess eligibility for free or low-cost health coverage. Events are being held at African-American and Hispanic churches in several company markets including Atlanta, Los Angeles, and Denver.

  • Member Health Index and State Health Index
    The Member Health Index (MHI) and State Health Index (SHI) are each important tools that help us measure success in meeting our mission: to improve the lives of the people we serve and the health of our communities.

Member Health Index -- The MHI is a comprehensive initiative designed to measure improvement in the health of the company's 35 million members. The MHI is composed of 20 clinical areas with 40 specific measures that reflect the quality of care an individual received - some based on standardized national measures and others developed by our health plan's staff. These measures focus on prevention and screening, care management, clinical outcomes, and patient safety. Improvement was shown in 17 of the 20 clinical areas tracked by the Member Health Index, which indicated improvement in the overall rate of members getting recommended care.

State Health Index -- To underscore its commitment to improving the health of its communities, last year we also created the State Health Index to track 23 key indicators of public health established by the Centers for Disease Control and Prevention in the 14 states where the company operates Blue Cross or Blue Cross and Blue Shield health plans. We focused on eight measures of improvement, as they have the most potential to be positively influenced by the company's health care programs

In each case, we are committing the resources of our company, including the expertise and creative spirit of our association, to helping the scores improve.

  • Our Community Resource Centers
    Community Resource Centers (CRCs) are storefront offices strategically located for ease of access by our members, staffed with professionals adept at assisting our members in obtaining both health care and social services. They comprise a multidisciplinary, multicultural, and multilingual team that helps members navigate the bureaucracy of public programs, break down language and literacy barriers, and even provide transportation to doctor appointments if needed.

    The CRCs forge strong partnerships with community-based organizations to facilitate referrals to all sorts of services our members may need, from housing to nutrition and more. Additionally, they serve our provider partners with hands-on help in addressing any operational issues that occur, giving instruction and assistance to medical office staff, and facilitating quality management and health education activities. Members frequently go to the CRCs to attend workshops, receive health education materials, and obtain referrals to classes, housing services, childcare, food banks, Women, Infant, and Children (WIC), and other social services.